Account and product support
Use general support for login, verification, account settings, follows, in-site alerts, comments, display problems, bugs, accessibility or another product issue. Open form
Email: [email protected]
Football-data correction
Report an incorrect fixture time, score, match status, table, team, player, coach, venue, line-up, statistic or other football field. Open form
Include the page URL, the exact field, the correction you propose and an authoritative source where available.
Comment report
Use the report action beside a comment or the community-report form for harassment, hate, threats, spam, scams, private information, impersonation, defamation, illegal content or another breach of the Community Guidelines. Open form
Moderation appeal
If your content or account was restricted and the action is eligible for appeal, provide the action reference, relevant URL and context that you believe was missed.
Privacy and personal data
Use the privacy form to request access, export, correction, deletion, restriction, objection, withdrawal of consent or to make a data-protection complaint. Open form
Email: [email protected]
A data-protection complaint is acknowledged within 30 days. This is not a promise that every complaint will be fully resolved within 30 days.
Copyright, trade marks and other rights
Use the rights-request form for copyright, trade marks, club crests, competition branding, photographs, image/personality rights, football-data rights, database rights, licensing, defamation or another formal legal concern. Open form
Email: [email protected]
Security and responsible disclosure
Use the security form for a suspected vulnerability or account-security incident. Do not use it for football-data corrections or ordinary support. Open form
Email: [email protected]
Do not send passwords, authentication codes, active malware, unnecessary personal data or another person’s private information.
Accessibility
Report an accessibility barrier, including the page URL, device/browser, assistive technology and the task you could not complete. Open form
Email: [email protected]
Editorial correction
Report a factual, source, translation, headline, image or other editorial problem. Include the article URL and reliable supporting material. Open form
Email: [email protected]
What happens after submission
A submitted form creates a private case reference. MatchTide may send an automatic acknowledgement, request more information, investigate, record actions and communicate an outcome.
Evidence is stored privately and is not attached to routine internal notification emails. Access to private evidence is restricted and audited.
Response times depend on complexity, urgency and available evidence. MatchTide does not promise a fixed response time except where law requires a specific action.
Emergencies
MatchTide is not an emergency service. If someone is in immediate danger or a crime is in progress, contact the appropriate emergency service or law-enforcement authority.