1. What can be reported
Use this process for concerns involving:
- copyright or database rights;
- trade marks, club crests or competition branding;
- player, coach or venue photographs;
- name, likeness, privacy or personality rights;
- football-data publication or commercial rights;
- licensing restrictions;
- defamation or materially false statements; or
- another legal right connected to content on MatchTide.
Ordinary data corrections should use the football-data correction form. Privacy requests about your own personal data should use the privacy form.
2. Who may submit a request
A request may be submitted by the rightsholder or a person authorised to act for them. MatchTide may ask for proportionate evidence of identity, ownership, representation or authority.
3. Information required
Provide:
- your name and reliable contact details;
- the rightsholder you represent, if applicable;
- the right you say is affected;
- the exact MatchTide URL, asset or field;
- a clear explanation of the concern;
- the territory in which the right is asserted;
- evidence of ownership, registration, licence or authority where relevant;
- the action requested; and
- a statement that the information is accurate and the request is made in good faith.
Do not send passwords, authentication codes or unnecessary identity documents. Use the private upload function only where evidence is needed.
4. What MatchTide may do
After receiving a sufficiently clear request, MatchTide may:
- acknowledge and classify the case;
- request more information;
- temporarily hide or replace an asset;
- suppress an asset URL, hash, entity field, competition or page;
- prevent a provider importer from restoring restricted material;
- correct, label or remove content;
- preserve relevant evidence;
- ask the content contributor or provider for information;
- reject a request that is unsupported, abusive or outside MatchTide’s control; or
- take another proportionate action.
Where possible, MatchTide records the restriction so a removed provider asset is not silently re-imported.
5. Review and outcome
MatchTide assesses requests in good faith but does not determine complex ownership disputes as a court would. A request does not automatically establish infringement or guarantee removal.
We may balance competing rights, legal exceptions, public-interest considerations, accuracy, freedom of expression, provider obligations and the evidence supplied.
We will communicate an outcome or status update where possible. Urgent interim action may be taken before the final review.
6. Counter-information and appeals
Where appropriate and lawful, a person affected by removal or restriction may provide counter-information or request review. MatchTide may restore, modify or continue suppressing the material after considering the available evidence.
7. Repeated or abusive notices
Knowingly false, fraudulent, harassing or abusive notices may be rejected and may result in restrictions on further submissions. This does not prevent a genuine rightsholder from making a good-faith request.
8. Provider and authority notices
A formal notice from a recognised league, federation, event organiser, club, provider or other rightsholder may require rapid suppression or service changes. MatchTide may act immediately where delay risks infringement, provider suspension or legal harm.
9. How to submit
Use the rights-request form in the Support Centre or email [email protected]. Open form
The form is preferred because it creates a private reference, supports structured evidence and records actions and outcomes.
10. Legal advice
This page explains MatchTide’s operational process. It is not legal advice and does not replace any legal notice format required by applicable law.